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Reset the iPod (press and hold Play and Menu for 10 seconds).

Resetting the iPod is similar to pushing the Reset switch on your Mac. It forces the iPod to restart and (ideally) get its little house in order. In this case, the iPod remained confused.

Restore the iPod (run the latest iPod Software Updater).

If reset doesn't work, there's nothing else for it than to restore the iPod to its original factory state—meaning that all the data on it is removed. To restore the iPod, launch the most recent copy of iPod Software Updater, and click the Restore button in the resulting window (Figure 7.1). Confirm that you want to restore by clicking Restore in the warning sheet (Mac OS X) or dialog box (Mac OS 9) that appears (Figure 7.2).

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